We do everything possible to ensure your beloved collectibles arrive in the best condition possible, however, shipping, handling and even manufacturing oddities can be difficult to defend against. Therefore, we offer a 30-day return policy for all orders.
All return claims must be filed no later than 30 days from the date of delivery.
All returns are subject to inspection and verification by our returns department.
New Unopened, Unused or Unwanted Items
You may return any new unopened, unused or unwanted items within 30 days. The packaging must be in the same condition as when originally received. When choosing to return an item yourself, using a service of your choice, you are solely responsible for the cost charged by the chosen service. Knomadic Collectibles will not reimburse you for any costs or fees incurred. Knomadic Collectibles is not responsible for any lost or damaged packages returned by you, the customer.
Any opened items, items that are removed from their original packaging, items having visible indications that the packaging was opened or opened cases that are no longer factory sealed are not eligible for return.
Defective or Damaged Items
All Defect and Damage Claims must be filed within 7 days of delivery. Images indicating the issue must also accompany each claim.
Any defective item or item deemed to be damaged in transit may be exchanged for a replacement of the same item pending item availability. If the item is no longer available, we will issue a full refund for the purchase price of the item.
IMPORTANT: Minor cosmetic paint issues and manufacturer packaging issues do not qualify as damaged or defective product.
Domestic Return Shipping Fees
If the return is because of our error, or a damaged or defective product, we will cover any return shipping fees as long as you complete the return through a Pre-Authorized Return Label (RMA) provided by Knomadic Collectibles.
If the return is for any other reason than stated above, Knomadic Collectibles is not responsible for any return shipping fees. You, the customer, are solely responsible for all shipping costs without reimbursement. Knomadic Collectibles is not responsible for any lost or damaged packages returned to us.